At Kingbanner App, we offer intangible, digital goods (PSD, JPG, PNG templates). Due to the nature of digital products which can be downloaded instantly after purchase, we have a strict policy regarding refunds and cancellations.
Generally, all sales are final and non-refundable. Since digital files cannot be "returned," we do not offer refunds once the purchase is completed and the download link has been provided.
However, we may offer a refund under the following exceptional circumstances:
Because our products are delivered instantly upon successful payment, an order cannot be cancelled once the payment has been processed and the download made available to you in your account dashboard.
If you experience any issues with downloading or opening our digital files, please utilize our "Report Issue" or "Contact Us" pages. Our team is highly responsive and will ensure you get a working file.
